How a strong, human, and innovative organizational culture can transform companies, inspire people, and create purposeful impact.

Living Culture is the first edition of a groundbreaking work by the Living Tours Group and a rare project in Portugal, especially in the tourism sector: a book that openly reveals the internal culture of an organization. Throughout these pages, the authors explore the principles, values, and practices that underpin the identity of Living Tours, showing how culture can be a true cornerstone of growth, innovation, and positive impact.

More than a business story, this book presents a practical and inspiring vision of leadership, people, and purpose. Published in partnership with Penguin Random House Grupo Editorial, this work uniquely marks the sharing of the Living organizational culture and what it means to be a Livingtourian.

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What if an organization's true competitive advantage lay in its culture? In this book, the reader is invited to explore ideas, practices, and reflections that awaken new perspectives on leadership, people, and sustainable growth. Through people, significant events, unique characteristics, and a plurality of contributions, you will discover a vision that challenges traditional thinking.


May it show you new paths, stimulate your curiosity, and invite you to rethink the role of people and organizations in today's world.

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Authors

Rui Terroso

Founder and CEO of Living Tours Group.

Marco Moura

Anthropologist and Manager of the SEO and Content team at Living Tours Group.

Cláudia Pedrosa

Guide Interpreter and Manager of the Training and Quality Academy at Living Tours Group.

At First Take

We believe that good people make good companies and that a good company is worth more than a large company.

Rui Terroso, Founder and CEO of Living Tours Group.

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The Reader's Word

"Our culture is about welcoming colleagues, customers, and partners, working as a team, and giving back to the planet, to others, to people, and to the community. Giving with a desire to help improve, grow, and transform the lives and experiences of others."
Rosa Silva
Chief Operating Officer
"Living Tours was a happy accident. After finishing my Master's degree, I started looking for work in Porto. About to give up and preparing to move back in with my parents, I got the call to come in for an interview at Living Tours. (...) First interview, second interview, phone call a few hours later - 'You start tomorrow'."
Tânia Monteiro
Regular Tours Manager
"Living tours is an ambitious company with a very young and dynamic team. I like the fact that I get to deal with different cultures and learn more and more through daily challenges and lessons. The autonomy to lead a tour/experience and provide each visitor with a unique and authentic experience was a decisive factor in my choice."
Tiago Santos
Tour Guide
"I like working here because it's a company open to opportunities and the working environment is the best of all the places I've been."
Inês Rodrigues
Porto Destination Expert
"All the work I do at the company fills me up completely, I go in every day with the intention of doing more and better (...), if at the end of the day the journey I've set out on is half done, I already know it's going to be a bad night's sleep, and at Living Tours it's just like that, everyone tries their hardest, there's a spirit of co-operation, commitment and professionalism (...)."
João Moreira
Fleet Manager
"(...) in tourism it's hard to find a company that provides good conditions and makes you feel that work isn't the only thing you need to survive. Living stands out in this respect precisely because it's the opposite: it's a company that recognises that to give the best to its customers, it needs satisfied and happy employees!"
Carolina Rizo
Operations Assistant - Lisbon Agency