Our Privacy Policy
At Living Tours Group we recognise that earning and retaining your trust is one of the most important things we do as a company.
Protecting your privacy is a responsibility we take seriously. We have developed this Privacy Policy to help you understand how Living Tours Group collects, uses and seeks to protect the Personal Information (as defined below) you provide to us on our websites, by email and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of third parties, including any third-party distribution partners, suppliers and tour operators, and third parties operating any website to which our sites link. By downloading, accessing or using our sites or providing information to us on our sites, you agree to the terms and conditions of this Privacy Policy.
What information do we collect?
We collect two types of information on our websites, by e-mail and through our service providers and distribution partners. Personal Information is information that personally identifies you, such as your name and e-mail address. We also collect Other Information that does not personally identify you, such as gender, country of residence and other demographic information.
When you access Living Tours Group, our web server automatically recognises and collects your IP address, which is assigned by your Internet Service Provider and does not personally identify you. To help us analyse the use of our websites and related services and to send you more relevant communications, we also collect and track Other Information such as your searches on the website. If you sign up for any email marketing communications, including newsletters and destination alerts, you will be required to disclose Personal Information such as your name and email address and Other Information such as your country of origin.
In some cases, we may also ask for Other Information such as demographic data, including your country of residence, gender, age, travelling habits, etc. We will also use cookies (as discussed below) to collect information about the performance and usability of our websites.
Cookies and how we use them
Cookies are pieces of information stored by your web browser on your computer's hard drive for record-keeping purposes. Cookies only identify your computer; they do not identify you personally.
First-Party Cookies: At Living Tours Group we use cookies to store your preferences, to collect information about how you visit and access our websites and to tailor our web pages to your needs. We also use cookies to analyse and measure the effectiveness of our email communications, website offers and features, and advertisements.
Most browsers allow you to disable cookies; however, disabling them will limit your use of our websites.
To find out more about setting cookies in your browser, please consult the appropriate link:
Internet Explorer: http://windows.microsoft.com/p...
Firefox: https://support.mozilla.org/pt...
Chrome: https://support.google.com/chr...
Safari: http://support.apple.com/kb/PH...
Third-Party Cookies: We also use third party advertising companies to serve adverts while you are visiting our websites and we allow these companies to place and access their own cookies on your computer in the course of serving the adverts. Such advertisers do not have access to the information we collect through Living Tours Group cookies. Other companies' use of their cookies is subject to their own privacy policies and not ours.
How we use and disclose your Personal Information
We use your Personal Information in the following ways:
- To provide you with requested information about our products
- To send you e-mail marketing messages and information
- To measure and track demographic details about our customers
- To target content on our site that most closely matches your interests
- To target appropriate content and e-mail marketing messages that better match your interests
We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.
You can also choose to access third-party social networks and services through Living Tours Group (such as Facebook, Instagram and Twitter). When you do this, you are sharing information with those sites, and the information you share is governed by their privacy policies.
We will also share your Personal Information with third parties contracted to provide us with marketing services and data reporting that are bound by an obligation of confidentiality and with other third-party marketing partners.
We currently collaborate with several third-party online partners to help manage and optimise our internet communications and business. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use web beacons and cookies provided by such marketing companies in conjunction with our websites. The information we collect helps us learn things like which pages are most attractive to our visitors, which of our products are of most interest to our customers and what kinds of offers our customers like to see.
We may also use or disclose Personal Information when we believe it is necessary or appropriate:
(a) under applicable law, including laws outside your country of residence;
(b) to comply with legal process;
(c) to comply with requests from public and/or government authorities, including public and/or government authorities outside your country of residence;
(d) to exercise our terms and conditions;
(e) to protect our operations or those of our affiliates;
(f) to protect your rights, privacy, safety or property or those of our affiliates, yourself or others;
(g) to permit the seeking of available remedies or the limitation of damages maintained by us.
We may use and disclose Other Information for any purpose. In some cases, we may combine Other Information with Personal Information (combine your name with your geographic location). If we combine Other Information with Personal Information, the combined information will be treated by us as Personal Information, if it has been combined in this way.
Email communications you can expect to receive from Living Tours Group
We may send you marketing emails with information about Living Tours Group's opportunities, destinations and product news, as well as competitions, programmes, etc., among other special promotions that we believe you will find interesting or informative. We will provide you with choices regarding the use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from Living Tours Group, there are two options for you to opt out of receiving future mailings:
- You can unsubscribe at any time by following the instructions and link included in each marketing email message we send;
- You can send an email to [email protected] and ask to be unsubscribed, including your name, email address and the word unsubscribe in the subject line or body of the message.
Please note that even if you opt out of receiving future marketing communications from Living Tours Group, we will continue to send emails relating to administrative information such as changes to our terms, conditions and policies.
Our storage and security measures
At Living Tours Group, we endeavour to maintain the integrity and security of your Personal Information.
We adopt industry-standard encryption protocols when receiving and transferring Personal Information. In fact, when you send us your Personal Information over the internet, we first request the establishment of a "secure session" using an SSL (Secure Socket Layer) connection.
We endeavour to store your Personal Information in secure operating environments that are not accessible to the general public and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.
However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure; therefore, we cannot provide an absolute guarantee that the information you provide to us will be secure at all times. Living Tours Group will not be liable for events arising from unauthorised access to your Personal Information. Living Tours Group will rely on you to inform us if you are experiencing any unusual events that may indicate a breach in the security of your information. We will then endeavour to investigate whether the security breach was related to data transmissions to or from Living Tours Group and will let you know what steps can be taken and have been taken to help rectify the problem. Additional actions may be required, such as reporting incidents to the police or other appropriate authorities.
Changes to our Privacy Policy
We realise that our business will continue to develop as we introduce new products and, as such, this Privacy Policy may be revised from time to time.
Living Tours Group reserves the right to change this Privacy Policy by sharing the changes on its website.
You can see below when this Privacy Policy will come into effect.
Contact Us
To correct or update any other Personal Information or if you have any questions about Living Tours Group's Privacy Policy, please email our Privacy Officer at [email protected].